Contact Information

If you require assistance with an order, shipping update, return, refund, replacement, exchange, product question, customer account, privacy request, or general enquiry, you can contact Molonglo & Fern using the details below.

1. Customer Support

Email: support@molongloandfern.com.au
Phone: +61 2 6188 4276

2. Returns, Refunds, and Product Issues

For return requests, refund questions, faulty products, damaged products, incorrect products, consumer guarantee concerns, or cancellation requests, contact:

Email: returns@molongloandfern.com.au
Phone: +61 2 6188 4276

3. Business Address

Molonglo & Fern
48 Kellway St
Evatt ACT 2617
Australia

4. Customer Support Hours

Monday to Friday: 9:00 AM to 5:00 PM AEST/AEDT

Saturday, Sunday, Australian national public holidays, and Australian Capital Territory public holidays: Closed

5. Response Time

We aim to respond to customer enquiries within 1 to 2 business days.

Response times may be extended during public holidays, promotions, product launches, peak order periods, delivery disruptions, or exceptional operational events.

6. Information to Include for Order Support

To help us respond efficiently, please include your full name, order number, checkout email address, clear description of your request, photographs or videos where your concern relates to an incorrect, damaged, faulty, unsafe, or incomplete product, and tracking information where your concern relates to delivery.

7. Privacy Requests

For requests regarding access to personal information, correction of personal information, withdrawal of consent, or privacy complaints, contact:

Email: support@molongloandfern.com.au
Phone: +61 2 6188 4276

8. Legal or Compliance Enquiries

For legal, regulatory, intellectual property, consumer protection, or compliance-related enquiries, contact:

Email: support@molongloandfern.com.au
Phone: +61 2 6188 4276

9. Australian Consumer Law Concerns

For concerns involving faulty products, products that do not meet consumer guarantees, major failures, minor failures, or requests for repair, replacement, or refund, please contact our returns team using the details above.

Nothing in our policies excludes, restricts, or modifies your rights under Australian Consumer Law.

10. Primary Contact Details

Molonglo & Fern
48 Kellway St
Evatt ACT 2617
Australia

Customer Support: support@molongloandfern.com.au
Returns and Refunds: returns@molongloandfern.com.au
Phone: +61 2 6188 4276