Privacy Policy

Molonglo & Fern respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use, disclose, store, and protect personal information when you access our website, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our online store.

1. Business Information

This website and online store are operated by:

Molonglo & Fern
48 Kellway St
Evatt ACT 2617
Australia

Email: support@molongloandfern.com.au
Phone: +61 2 6188 4276

2. Applicable Privacy Requirements

Where applicable to our operations, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If Molonglo & Fern is not required by law to comply with all provisions of the Privacy Act due to its circumstances, annual turnover, or an applicable exemption, we still aim to manage personal information transparently, responsibly, and securely in accordance with this policy.

3. Personal Information We May Collect

We may collect personal information directly from you, automatically through your interaction with our website, or from service providers that assist us in operating our business.

3.1 Information You Provide Directly

• full name;
• email address;
• telephone number;
• billing address;
• delivery address;
• account registration information, where you create an account;
• order details and purchase history;
• product preferences and saved selections where available;
• customer support messages and enquiries;
• return, refund, exchange, replacement, or complaint information;
• marketing preferences and consent records;
• reviews, photographs, feedback, or other information voluntarily submitted by you.

3.2 Payment Information

Payments are processed through third-party payment service providers. We do not store full credit or debit card numbers. We may receive limited transaction-related information such as payment confirmation, payment status, billing information, transaction references, payment method type, fraud screening information, and partial card details where made available by the payment provider.

3.3 Information Collected Automatically

When you use our website, we or our service providers may automatically collect information such as IP address, device type, browser type, operating system, pages viewed, links selected, date and time of visits, referral source, cart activity, checkout activity, cookie identifiers, approximate location inferred from technical information, analytics data, security data, and performance information.

4. Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We may collect, hold, use, and disclose personal information for purposes reasonably connected with our online retail business, including order processing, payment verification, delivery, customer support, returns, refunds, exchanges, fraud prevention, account administration, website improvement, marketing where permitted, advertising measurement, accounting, taxation, legal compliance, dispute resolution, policy enforcement, and business protection.

5. Collection Notices and Consent

Where required by applicable law, we will provide notice of the purpose for collecting personal information and obtain any required consent.

When you voluntarily provide personal information to place an order, arrange delivery, request customer support, submit a return request, or interact with an account feature, we may use that information for purposes reasonably connected with your request and the administration of your purchase.

Where marketing or non-essential tracking requires consent, we will seek consent or provide preference controls where required.

6. Anonymous or Pseudonymous Interaction

Where practical, you may browse parts of our website without identifying yourself. However, we generally require identifying information to process orders, arrange deliveries, provide refunds, respond to product complaints, or manage account-specific requests.

7. Disclosure to Service Providers and Third Parties

We may disclose personal information to service providers and third parties that help us operate our business, including Shopify and other e-commerce platform providers, payment processors, fraud prevention providers, delivery carriers, logistics providers, fulfilment partners, email and messaging providers, customer support systems, hosting providers, analytics providers, marketing providers, professional advisers, regulators, courts, government bodies, law enforcement authorities, and successors or purchasers involved in a legitimate business transaction.

We do not sell personal information in exchange for money. Some marketing or analytics technologies may involve disclosure of technical or usage information to service providers, subject to applicable privacy requirements and your available choices.

8. Overseas Disclosure and Processing

Some service providers used by our business may store or process personal information outside Australia.

Where Australian Privacy Principle 8 applies, we will take reasonable steps in the circumstances before disclosing personal information to an overseas recipient to ensure that the recipient handles the information consistently with applicable Australian privacy requirements, unless an exception applies.

Overseas jurisdictions may have privacy laws that differ from Australian privacy laws.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate store functions, maintain shopping carts, facilitate checkout, remember preferences, analyse website traffic, improve performance, prevent fraud, and support marketing activities.

Essential cookies support website security, cart operation, checkout, account authentication, session management, and navigation. Analytics and advertising technologies may help us understand website usage, improve the shopping experience, measure campaigns, attribute purchases, display relevant advertising, and reduce repetitive advertisements.

Where a privacy or cookie preference tool is available, you may use it to manage certain non-essential technologies. You may also manage cookies through your browser settings. Disabling essential cookies may affect the operation of the website.

10. Marketing Communications

If you subscribe to promotional communications or otherwise provide consent where required, we may send you information about products, collections, offers, launches, and store updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in a marketing email or by contacting support@molongloandfern.com.au.

We may still send necessary transactional communications relating to purchases, dispatch, returns, refunds, security, or customer support requests.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

Order and transaction records may be retained for customer support, accounting, tax, fraud prevention, legal compliance, dispute resolution, and enforcement purposes.

Where the Australian Privacy Principles apply and information is no longer required for a permitted purpose, we will take reasonable steps to destroy or de-identify it, unless retention is required or authorised by law.

12. Security of Personal Information

We use reasonable administrative, technical, and physical measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

13. Data Breach Response

If an eligible data breach occurs and notification obligations apply under the Privacy Act, we will take steps appropriate to the circumstances, including notification to affected individuals and the Office of the Australian Information Commissioner where required.

14. Access and Correction Requests

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate, incomplete, or out-of-date information.

To make an access or correction request, contact support@molongloandfern.com.au. We may require information reasonably necessary to verify your identity before handling the request.

15. Privacy Complaints

If you have a complaint about how we have handled personal information, please contact us at support@molongloandfern.com.au and provide details of your concern.

We will review privacy complaints and respond within a reasonable timeframe. Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

16. Children’s Privacy

Our online store is not directed at children under 16 years of age. We do not knowingly collect personal information from children without appropriate authority or consent where required.

17. Legal Requests and Compliance

We may disclose personal information where required or authorised by applicable law, court order, regulatory requirement, law enforcement request, legal process, or where reasonably necessary to establish, exercise, or defend legal rights.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements. The current version will be published on this page.

19. Contact

For privacy questions, access or correction requests, consent withdrawal, or complaints, contact:

Molonglo & Fern
48 Kellway St
Evatt ACT 2617
Australia

Email: support@molongloandfern.com.au
Phone: +61 2 6188 4276